On the Combat Arms website, click on the “PLAY” button.

This will bring up the account login/creation pop-up box. Click on the link next to “Don’t have an account?”

In the following pop-up box, enter your email address in the field, check the box next to “I agree to Nexon’s Terms of Use and Privacy Policy,” and click “Create Your Account.”

Follow the steps to download the game and complete your registration. Once these steps are complete, you will be able to launch the game.

For security reasons, Nexon Passport IDs cannot be changed once created.

However, if you have forgotten your ID, you may also log in to your Nexon account using your registered email address.

To change your current password:

• Log in to the Combat Arms website with your Nexon Passport ID or registered email address and password.
• Click on "Manage Account" at the top of the page. On the Account Settings page, click “Change” next to “Password.”
• If you have enabled your secondary security, a pop-up box will appear. Verify your identity with your secondary security information, and then click “Confirm.”
• Type your new password in the field, and then click “ok.”

Your new password will now be in effect.

To change your account email address:

• Log in to the Combat Arms website with your Nexon Passport ID or registered email address and password.
• Click on "Manage Account" at the top of the page. On the Account Settings page, click “Change” next to “Email Address.”
• If you have enabled your secondary security, a pop-up box will appear. Verify your identity with your secondary security information, and then click “Confirm.”
• Type your new email address in the field, and then click “ok.”
• A pop-up box will appear notifying you that a verification email was sent to your new email address. Click the link in that email to complete the email change process.
• Until you click the link in the verification email, your email change has not been completed. This is shown in your Account Settings page, as the new email address is marked as “pending verification.”
• Once you click the link in the verification email, a pop-up box will appear.

Your new email address will now be in effect.

If you have forgotten your Nexon ID, you can still log in to your account using your registered email address and password.

If you have forgotten your password:

• From any Nexon website, click the “?” next to the password field, located in the upper right corner of the Global Navigation Tool.
• A pop-up box will appear. Enter your registered email address and click “Reset my password.”
• A verification email will be sent to your email address. Click the link provided in the email to reset your password.

Creating a strong and secure password is one of the best ways to protect your Nexon account. Here are a few tips to get you started:

• Use a variety of characters. Nexon passwords are case sensitive and allow for letters and numbers. Mix up these types of characters when creating your password (such as using ‘R0ck3T5’ instead of ‘rockets’ ).
• Avoid using words or phrases which could be guessed by trial and error. Try to use terms which are not associated with your interests and hobbies, or change such words into acronyms that are harder to guess.
• Create a unique password for your Nexon account. Do not use the same password for other accounts, such as web forums or email.
• Never use “password” or very common sequences of values (such as “12345” or “qwerty”).
• Never share your personal account information, including Passport ID, email and password.
• Do not use personal information in your password, such as your birthday, address or name.

For more information and ideas please read Microsoft’s post about Creating Strong Passwords.

There are a variety of ways to protect your login information:

• Do NOT give away your account information to anyone.
• Do NOT download any illegal or suspicious software.
• Do NOT play on a computer that may already have illegal or suspicious software installed.
• Do NOT share accounts.
• Regularly check your computer for key loggers and/or viruses.
• If you believe your password has been compromised, change it immediately.

One of the greatest risks is if you knowingly or unknowingly aid others in learning your login information. Please note that Nexon and its employees will never ask for your password. Never share your login information!

There are a few possible reasons why you are not receiving your verification email:

Problem: Your email program has misidentified the verification email as spam.
Solution: Check your email’s spam filter for the verification email.

Problem: Your email account is full.
Solution: Try deleting some of your emails, and empty the Trash folder to free up memory.

Problem: You misspelled your email address, or entered in the wrong email address.
Solution: Re-apply for the account verification by correcting the spelling of your email address or by using the correct email address for the account.

In order to delete an account, please contact Customer Support on the official Nexon website:

• Log in to the Combat Arms website with your Nexon Passport ID or registered email address and password.
• Click on "Get Support" at the top of the page. This will navigate you to the Customer Support Center.
• Click on “Contact Us”.
• Click on “Submit a Ticket.”
• Complete the required fields as follows (please fill in the “Details” section as well):
  
  

  Game Selection: Combat Arms
  Category: Account Information
  Sub-Category: Account Cancellation
  Summary: Please delete my account

• Click “Finish” and wait for an email notification from Customer Support.

The “Security Questions” and “Verify with Facebook” have replaced last name and birthday as the two components of your account’s secondary security.

When you create an account, you will be required to set up two Security Questions. You will also have the option to set up “Verify with Facebook” using your Facebook account credentials.

When you edit information on your “Account Settings” page, such as your registered email address or password, you will be required to answer one or both of your Security Questions or to verify your identity through Facebook.

If your account was banned or suspended, your character(s) will temporarily be removed from the rankings while you are serving the suspension term. Depending on the severity of your ban, your rankings may or may not be restored after the completion of your ban. If you would like to request a ranking appeal, or have concerns regarding your account, you may submit a ticket to Customer Support. Please complete the required fields as follows, providing a Summary and Details of your situation:

Game Selection: Combat Arms
Category: Game Related
Sub-Category: Ban or Rank Appeal

Note: Please remember that a ranking removal extends to all of an account's characters.

NX Prepaid refers to the NX you receive by buying Nexon Game Cards from our retail partners. Click here for a complete listing of the retail stores that sell Nexon Game Cards.

NX Prepaid also refers to the NX you receive through the PayByCash option available through the Nexon website.

NX Prepaid can be used to purchase items in the Black Market for yourself, as well as to gift items to friends through our gifting feature.

NX Credit refers to the NX you purchase through credit cards, PayPal, Earn Free NX, and Bill To Mobile and can only be used to purchase Black Market items for yourself. This type of NX cannot be used to gift items to friends. Some items also require that you be a certain rank before using NX Credit for purchase.

The following items require a rank of Staff Sergeant 1 or higher:

• All NX Mercenaries
• Supply Case GP - Regular

The following items require a rank of Master Sergeant 1 or higher:

• Supply Case MYST
• Supply Case GP – Hazard
• Transport Locker
• Respawn Token
• Weapon Renewal Kit
• Black HiSec Key

Nexon has a variety of payment options available, including prepaid Nexon Game Cards, all major credit cards, PayPal, PayByCash, or mobile phone charges for Verizon, AT&T and Sprint customers. Players may also earn NX through our Earn Free NX programs.

For more information, see our NX Guide , or see below:

Nexon Game Cards: Nexon Game Cards are prepaid gift cards available in $10 and $25 denominations. The use of Nexon Game Cards does not require any online transactions to charge your account. Click here for a complete listing of the retail stores that sell Nexon Game Cards.

PayByCash: PayByCash allows online transactions and payments without the need for a credit card. It's used by companies both large and small and has a good reputation for security.

PayPal: PayPal accepts all major credit cards and is the leading provider of secure online purchase transactions. PayPal is a quick, safe, and simple method of charging NX to your account. Note that certain items in our games cannot be purchased using NX bought through PayPal.

Credit Cards: You can charge NX to your account via major credit cards like Visa and MasterCard. Note that certain items in our games cannot be purchased using NX bought with credit cards.

Bill To Mobile: You can have the cost of NX added to your current phone bill cycle. There is a maximum charge amount of $25 per billing cycle. NX can be charged in increments of $5, $15, and $25. Mobile Pay is only available to Verizon, AT&T and Sprint customers who are NOT using a “pay as you go” plan. Note that certain items in our games cannot be purchased using NX bought through Bill To Mobile.

Offers and Surveys—Earn Free NX!: Take part in FREE surveys offered through our marketing partners to earn NX. Note that certain items in our games cannot be purchased using NX earned through these offers.

To redeem a Nexon Game Card:

• Log in to your Nexon account using your ID or registered email address and password.
• Click on “Get NX” in the upper right of the Global Navigation Tool, and choose “Purchase NX” from the drop-down menu.
• On the “Purchase NX” page, click "Nexon Game Cards.”
• Enter your card's 20-digit pin code in the field. The pin code is printed on the back of your Nexon Game Card and is only visible after gently scratching off the silver backing.
• Once you have entered the pin code, click on the blue "Redeem for NX" button, and your account will be charged with the amount of NX preloaded onto your card.

The “Earn Free NX” initiative is a way for players to earn NX Credit by taking advantage of offers from Nexon’s marketing partners.

To see some of the offers available, head over to the Earn Free NX page.

Please note that our partners in the “Earn Free NX” program operate under their own marketing and privacy policies and terms of use, not those of Nexon America.

Nexon offers a service for earning free NX that allows players to earn NX Credit by taking advantage of offers from Nexon’s marketing partners. To see some of the offers available, head over to the Earn Free NX page.

Please note that our partners in the “Earn Free NX” program operate under their own marketing and privacy policies and terms of use, not those of Nexon America.

All other sites offering NX deals are not associated with Nexon America and cannot be verified as being reliable or safe sources for earning free NX.

Make sure to check all of the sections of your storage, as Weapons, gear and functional items each have their own categories of sorting. If you do not know which category your item should be in, selecting “All” will display every item in your storage. Sorting the columns by “Type,” “Name” and more can help locate particular items.

If you still cannot locate the item, try switching to a new server or restarting the game to see if it will appear. In circumstances where the item simply cannot be located, contact Customer Support by submitting a ticket for assistance.

All items purchased with NX do not have expiration dates while sitting in your inbox. If you bought the item directly with your NX it will not expire from your inbox or lose duration before you activate it.

However, some items received in your Inbox have a limited period of time in which they can be activated, such as login rewards, event prizes or items distributed as compensation for game problems. When an item in your Inbox has a limited duration, the day and time it expires appears above the description panel when highlighted. If the item is not activated in time it will be removed from your Inbox.

All players start with default items which never expire, but there are ways to get additional weapons and items which will also never expire.

The Black Market offers some permanent primary and secondary weapons for purchase. Browse the Black Market to see what is currently available. Keep an eye on the Combat Arms website and Facebook page for updates about when new permanent weapons are available or even when you can have the chance to purchase a permanent weapon with GP!

Players can also win permanent weapons by opening Black HiSec cases or by using Weapon Renewal Kits. These methods even allow players to receive permanent versions of rare weapons.

Another way to receive permanent items is by ranking up; these rewards are automatically added to your Inbox when you reach the necessary rank.

While Combat Arms has a wide variety of supply cases and items which offer rewards when opened, only certain cases offer chances at permanent items.

Only the following items can reward permanent items:

• Black HiSec Case
• Weapon Renewal Kit (offers chances at permanent rare weapons!)
• MYST Cases (offers chances at permanent rare weapons!)

For special occasions, Combat Arms may release unique supply cases which also award permanent items, such as the Kalika Case. These supply cases are rare opportunities that should not be missed!

You can purchase items for friends and fellow players using GP. Sending a GP gift to another player has a few requirements which may affect your attempts to send items:

• Players must be Staff Sergeant I and higher in order to send GP gifts.
• You can only send GP gifts which meet your own rank requirement.
• The player receiving the GP gift must also meet the rank requirement of the item.
• Durations of 90 days and permanent cannot be GP gifted.
• A 10% commission fee is added to the cost of the item when GP gifting.
• Clan items cannot be gifted.

If a player receives a NX weapon they do not like or no longer wish to use, they can use the “Sell Back” feature to trade the NX weapon in for a sum of GP.

In order to use the “Sell Back” feature, locate the NX weapon in your inventory or Inbox, select it and click the “Sell Back” button. You will be shown a window with an offered amount of GP for the “Sell Back”. Click “OK” to trade the NX weapon in and receive the GP immediately.

Jump into a match with just the push of a button! Quick Start automatically locates a server and game room for you. Choosing Default Settings will take you into the first compatible server and room found while Custom Settings allows you to set requirements for compatible search results.

Changing the settings lets you specify both the type of server you prefer and the map or mode you’d like to join.

The Jukebox allows you to customize the music files that play in the background while you’re in the lobby. There are a variety of built -in music tracks included with Combat Arms that you can enable on the Jukebox Playlist, or you can add your own MP3 files!

To locate the Jukebox’s settings, open the Options menu and click on the Sound sub-menu. The Jukebox is located under General Settings.

Combat Arms can play your own MP3 files as music tracks whenever you are in the lobby. Locate the Jukebox folder inside of your Combat Arms installation folder (default: C:\Nexon\Combat Arms\Jukebox) and copy your MP3 files there. After the MP3 files have been added, select the music files you want to hear from the Jukebox List displayed in the Options menu.

Copy the music files into the folder before launching the game to ensure they will be properly detected. If a music track is grayed out and cannot be selected in the Jukebox list that means it is in a file format that is not compatible with Combat Arms.

When a player is equipped with a Moderator item they have full control of any room they create or have been assigned to as room master. When a Moderator is in control of the room, there are some changes you should be aware of:

• Vote Kicking is no longer active. Instead the Moderator chooses who to kick and can kick any player in the game immediately on command. When a kick is made in-game, all remaining players are asked to vote whether they agree with the decision to kick. If a decision receives enough NO votes, the Moderator’s ability to kick will be temporarily blocked.
• Players can be kicked instantly from the waiting room.
• Players who are kicked out of a Moderator’s room will not be able to rejoin for an extended period of time.
• Moderated rooms are sorted at the top of the list of available matches in the lobby. Super Elite Moderated rooms are given the highest positions, followed by Elite Moderated rooms.
• Super Elite Moderators have the choice to setup an additional Arms Rule for their room; for example, they can choose both No Explosives and No Shotguns at the same time.
• Super Elite Moderated matches award bonus EXP and GP for completed games which qualify.

Both the Super Elite Moderator and Elite Moderator items can be purchased in the Black Market. However, you can also earn the Elite Moderator item for permanent (for free) by ranking up high enough.

Vivox Voice Chat allows you to communicate with other players in-game through any standard 3.5mm jack-in or USB headset.

Voice chat is off by default when you first launch the game. Voice chat is available in the waiting room for a game room and also when playing in a match. Voice chat is not available in the channel lobby. Click the F8 key to turn Voice Chat on and off in game. Settings for Voice Chat are located in the “Options” screen. Make sure to properly set your Voice Chat settings to allow you to hear and be heard clearly.

Click here for more information about Vivox Voice Chat.

The World Cooltime System is setup to regulate and balance certain Specialist Support items. In order to prevent spamming or abuse of such items, the World Cooltime System restricts how frequently these items can be used.

All players are affected by the World Cooltime System. For example, in an Elimination Game if a player on Alpha uses the Airstrike Designator-LGB all players on both Alpha and Bravo with an Airstrike Support item must wait for the World Cooltime System to finish before another Airstrike can be launched.

A HiSec Case is a special item that is dropped in-game when you or your opponents are killed, appearing in all modes except Fireteam. It comes in two varieties, Gray and Black, and when opened will randomly give you one of a large variety of items.

The Gray HiSec Case contains special functional items such as GP or EXP Bonus Passes (in exclusive percentage boost amounts, doubling your gains after battle), high ranked GP weapons and other special items.

The Black HiSec Case is even more difficult to obtain but contains exclusive items – such as permanent variants of weapons that aren’t sold anywhere else, permanent Specialists and more!

The player who gets the kill that drops a HiSec Case has 15 seconds of ownership to this item. After 15 seconds, or if the player is killed before then, the HiSec Case can then be picked up by any player, including the one it dropped from.

To obtain the HiSec Case, simply move over it. It will then be automatically saved to your personal Inbox. When you finish the game, return to your Inbox from the Lobby and you will see the HiSec Case.

In order to open HiSec Cases, you must have the right HiSec Key. Gray HiSec Keys open Gray HiSec Cases and are purchased with GP. Black HiSec Keys open Black HiSec Cases and are purchased with NX.

HiSec Keys can be found in the shop under the “Premium” Tab. You may purchase HiSec Keys in larger bundle sizes at a discounted rate!

Once you have the appropriate key, locate the HiSec Case in your Inbox and activate it. Remember that your HiSec keys must be purchased and activated from your Inbox or Storage first in order to open HiSec Cases.

Vote Kick allows a player to call a vote on whether to eject a teammate from the match in session. To initiate a Vote Kick, press F5 to open the Vote Kick window. Select the player to be kicked, and choose one of the available reasons for kicking. Once started, all other players (excluding yourself and the kick target) are asked if the player should be kicked. Those who do not vote are considered ‘Abstain’ votes, and count as a 0.5 NO vote. If 70% or more vote YES the player is kicked. Once you have been kicked, you cannot rejoin the room until the match is complete.

The person who initiates a vote will be unable to nominate another player to be Vote Kicked until 5 minutes have passed.

Click here for more information on Vote Kick.

In the case of a tied score at the end of a Capture the Flag game, a winner is determined using a combination of the following values:

• Successful Flag Captures – A measure of total capture mission points.
• Flag Retrieval – A measure of flag defense. The lower the number of retrievals, the better.
• Total Kills – The number of opponents killed.
• Total Deaths – The number of deaths on your team.

Fireteam offers reward items to players who complete the map on higher levels of difficulty. Only the difficulty levels of HARD and EXTREME offer rewards.

All rewards earned from completing Fireteam are automatically added to your Inbox following the end of the match. The reward will only last in your Inbox for 24 hours, so be sure to activate it before it expires!

Each Fireteam map offers unique rewards:

• Desert Thunder: Shemagh (Head/Face item)
• Cabin Fever: Infection Masks (Head/Face item)
• Black Lung: Dynamite (Grenade)
• NEMEXIS HQ: Ninjato (Melee)

Achievements are long term goals that mark your dedication and skill in Combat Arms. When in-game, view your current Achievement progress in the “Character Information” window by selecting the “Achievements” tab.

Medals are awarded to players who’ve completed a category of Achievements. Receiving a Medal may unlock new challenging Achievements to earn!

Completing Achievements and Medals can earn you EXP and/or GP. When you meet the requirements to complete an Achievement or earn a Medal, a window will appear stating what rewards have been received.

See the guide for more information about Combat Arms’ Achievements.

There are a variety of ways to stay in touch with other Combat Arms players:

• Messenger is an instant messaging service in the game’s lobbies. Players must be added as friends in order to chat.
• Whispers use the chat bar to communicate with others both in a lobby and in a match and do not require prior friend requests.
• Notes are messages which can be left for players even if they’re offline, like an in-game email.

First, make sure to carefully read all of the details and instructions for the event. Both the requirements of the event and the method for receiving your reward can vary each time. Some rewards are instantly added to your Inbox once the steps to earn it are completed, while others require waiting until the event is over before all participants receive their prize.

If you have questions about an event in game, visit the Combat Arms forums to ask questions and receive additional information!

Players can record video of Combat Arms without installing any extra programs! From anywhere in the game, press the Page Down key on the keyboard to begin recording. In the upper-left corner of the screen a recording notice will appear to let you know when video is being captured.

Video recording can be customized to meet your needs; when in the lobby, click on the star-shaped button in the upper right corner to display “Video Settings”. Experiment with what settings work best for you.

Recorded videos are stored inside the folder where Combat Arms is installed. The default location is “C:\Nexon\Combat Arms\”.

See the Video Recording Guide for more information.

Once you have a video clip you’d like to share online, open the “Video Options” menu using the star-shaped button in the upper-right corner of the lobby.

Enter your YouTube.com login information, select a video file listed on the menu, give it a title and descriptive information, and press “Upload.”

In order to use the YouTube Uploader, you need to have an account with www.YouTube.com .

See the Youtube Uploader Guide for more information.

Battery items are a variety of equipment that runs off of battery charge in game play. They do not use ammunition like guns and can be used repeatedly during combat, as long as there is enough battery charge to activate the item.

Each Battery item uses the player’s battery charge differently. Some drain the battery charge over time, while some will use the entire charge instantly. Develop your own strategies to manage your battery charge to be the most efficient on the battlefield.

During combat, the Battery item will recharge itself to be used again, appearing orange when it isn’t fully charged. A Battery Meter shows how much of a charge is left. The meter surrounds the Radar in the upper right corner of your screen and is displayed at all times. When the Battery Meter flashes it means the battery charge has been completely refilled.

You cannot have more than one Battery item equipped at a time.

Bonus Passes let you earn additional EXP and/or GP with every game you play. With a Bonus EXP or GP pass equipped, you receive an additional reward at the end of a completed match.

Bonus Passes are bought in set quantities and do not expire like weapons or gear items. You can purchase Bonus Passes in 25% and 40% amounts in the Black Market. It is possible to get Bonus Passes in 100% amounts from both Gray and Black HiSec Cases.

Rare EXP+GP Combo Passes award bonus EXP and GP together in one pass, and are only offered through sales or events occasionally.

Bonuses Passes are found under the “Function” section of your inventory. Remember to enter your storage and equip Bonus Passes before entering a game.

You cannot stack 25%, 40% or 100% Bonus EXP and GP Passes together to increase their boost amount. You may only have one EXP and one GP pass equipped at a time. You can purchase additional Bonus EXP and GP Passes to stock up and have them for more games.

Only EXP+GP Combo Passes can be stacked with other passes. The Combo Pass can be equipped alongside both EXP and GP Bonus Passes (example: 100% EXP Pass, 40% GP Pass, 20% Combo Pass). This rare type of Bonus Pass cannot normally be bought from the shop or received through supply cases, so stock up on it when you see it offered!

You can use a Super Megaphone to broadcast a message to every player logged in to Combat Arms. Your message will be seen by players whether they’re in chatting in the lobby, browsing the shop, or playing in a match.

To use a Super Megaphone, locate the item in the “Function” section of your inventory and activate it. When prompted , enter in the message you wish to broadcast. You can even change the colors of the words in the message.

Once submitted for broadcast, the message will be sent out through the game once messages already waiting to be broadcasted are finished.

You can make entirely new weapons, improve existing weapons or even earn upgraded variants through the Gun Emporium. NPC Bubba Ares and his Gun Emporium can help you explore new ways to use your weapons.

Forge is a feature of the Gun Emporium that lets you create completely new weapons using guns you can buy from the shop and components you can earn from finished matches.

Customize allows you to improve the stats of a weapon using parts earned by completing matches. There are three different grades of improvement available (A, B, and C), with C granting the highest level of improvement but requiring the most customization parts. Customizations have a chance to fail; apply some of your GP to improve the chances of a successful customization. Should the customization fail, all parts and GP spent on the attempt will be forfeit, but you can reattempt the customization as many times as you like.

Jobs is where Bubba offers assistance with getting your materials ready to Forge your guns and chances for earning new upgraded “MARK II” weapons. Each job lists the requirements that must be met and what you will earn for meeting them. You can follow the progress of your Jobs outside of the Gun Emporium by opening your “Character Information” window and viewing the “Jobs” tab or by pressing [TAB] in-game to see your progress displayed under the Scoreboard.

For more detailed information, you can visit the Gun Emporium page of the Combat Arms website.

If a completed match meets the necessary requirements, it will trigger the Roulette Wheel to appear following the end of the match. This wheel awards Forging Hardware and Customization items used in the Gun Emporium to make new weapons and improve ones you already own.

Roulette will only be available at the end of matches which meet the necessary requirements. Keep an eye out on the Combat Arms website for events where the Roulette Wheel contains new prizes and items to earn.

Click here for more information about the Roulette system and the list of requirements to trigger Roulette.

When Daily Jobs are active, each day there will be a new list of goals for you to complete that award prizes instantly. The Daily Jobs are automatically active when you log into the game and you only need to begin playing to start earning your free prizes.

Each Daily Job has unique goals with rules that must be followed in order to be eligible to earn progress for the Job. Make sure to read each Daily Job’s information carefully to know which matches will help you work towards completing it.

Keep an eye on the Combat Arms Website for news and updates about what Daily Jobs are available and what prizes you can earn! Click here for more information about Daily Jobs.

Daily Jobs will not work for every match, as the settings for the match you’re playing in may affect its eligibility. Also, Daily Jobs must be completed in the order they are listed. You cannot earn progress on the second Daily Job until the first is completed.

To know if a match you are in will count towards your current Daily Job, press the [TAB] key to open the Scoreboard. If the match counts toward your Daily Job, the job will be displayed in the Job Tracker under the Scoreboard. If nothing is listed, the match doesn’t count toward your Daily Job.

Also remember that progress towards Daily Jobs only counts for matches that are successfully completed. Even if the Daily Job Tracker states you are now at 100% completion, it will only count if you finish the rest of the match.

Click here for more information on Daily Jobs.

Daily Jobs must be completed within a 24 hour period starting at 4 AM Pacific each day. All progress and unclaimed rewards are lost when the next set of Daily Jobs is activated.

Remember that the 24 hours begins at 4 AM Pacific and does not begin when you first sign in for the day.

The Combat Arms website FAQ contains a lot of information and is divided into the following categories: General, Error Codes, Technical, Gameplay/Features, Black Market/Shop, and Game Items. However, if you can't find the information you need, we recommend trying the following options:

Nexon Forums:

Many forumers are very game and even tech savvy, and may be able to offer you some insight. You should never provide your personal or account information to anyone. Inquiries involving your personal information should be saved for the Customer Support system.

Knowledge Base:

We have a Knowledge Base full of commonly asked questions ranging from game specific questions to general Nexon inquiries. You can access the Knowledge Base through the Customer Support portal.

Customer Support:

If you have an account-related inquiry, the Customer Support team can assist you through the ticketing system.

Nexon America services Combat Arms in North America and Australia.

Combat Arms is also available in Europe, South America and Korea! If you live in these regions, please visit their sites to begin playing in your region:

Korea -http://combatarms.nexon.com/main/page/nx.aspx

Europe - http://en.combatarms.nexoneu.com/NXEU.aspx?PART=/Main

South America - http://levelupgames.uol.com.br/combat-arms/

GMs do regularly patrol Combat Arms, although in order to perform their duties, they are usually invisible to players. Sometimes GMs hold events where they host matches for players or join the games themselves. These are times where you may encounter a GM playing. You can identify a GM based on the following criteria:

• Chat messages from GMs are always colored yellow.
• Both in game and in the lobby, GMs’ rank icons are replaced by GM Badges.

If you’ve got solid evidence of cheating, abuse, or any other actions that violate Nexon’s Terms of Use, you can visit the User Abuse page to submit your evidence.

Screenshots and videos uploaded to sites such as YouTube for online viewing can be submitted directly through the User Abuse Report system. Your Abuse Report will be checked by the Combat Arms GM team.

Please note that all submitted evidence must be reviewed personally by Combat Arms GMs. This process is not immediate and can vary greatly based on the volume of evidence received.

Here are a few tips to remember when submitting evidence:

• DO NOT edit videos or screenshots. If you have to add arrows, text bubbles, or diagrams to explain what is going on, it is likely not suitable for use. No editing is best.
• DO NOT crop screenshots. GM teams need to see every detail. Cropped screenshots imply tampering and will void the evidence.
• DO NOT blur or block player names. If the video or screenshot has been edited, the GMs will not pursue the evidence as valid.
• DO include detailed information with each report. What time/day did this occur? Which server/channel? What room number? Mode/Map? Add this to the “Description” section of the User Abuse Report to help explain all included evidence.

• Close all browser windows and try launching from the website again.
• Restart your computer and try launching from the website again.
• Run the Nexon Game Management tool, available here.
• Uninstall Combat Arms through the Windows Control Panel, and then reinstall the game fully.

If you are still having difficulty launching the game, you can visit the Combat Arms forums and visit the “Technical Support” section for assistance from other players.

Should the problem still occur after troubleshooting, you can run the game directly off of your hard drive using Direct_Launch.exe (located in the folder where Combat Arms is installed). The default location is “C:\Nexon\Combat Arms\”.

If there is a connection issue between your computer and the game servers, or if the game servers are experiencing technical difficulties, there may be a delay for the actions you perform in the Lobby and Shop. If you attempt to send in too many menu actions during such delays, errors may occur with your items or choices in equipment.

Attempting to join into matches with incorrectly assigned equipment will trigger an error and prevent you from entering gameplay. Please return to your storage and equip the correct items to remove the error.

Should you notice the servers are not immediately updating to reflect your actions in the Lobby and Shop, wait until the menu updates with your action before making further changes to avoid any issues or difficulties.

This is an “out of region” error. Unfortunately, if you are receiving this error, it means that you are not in our service area. Combat Arms is also available in Europe, South America and Korea. If you live in these regions, please visit their sites to begin playing in your region:

Korea - http://combatarms.nexon.com/main/page/nx.aspx

Europe - http://en.combatarms.nexoneu.com/NXEU.aspx?PART=/Main

South America - http://levelupgames.uol.com.br/combat-arms/

Your computer cannot connect to the game server. This may be due to one of two likely causes:

The game servers may be down for a maintenance or update. Check the website for more information.

This error may also appear as a result of firewall and anti-virus settings attempting to block the game. Please adjust your firewall and anti-virus settings to accommodate the game.

This is an “out of region” error. Unfortunately, if you are receiving this error, it means that you are not in our service area.

Korea - http://combatarms.nexon.com/main/page/nx.aspx

Europe - http://en.combatarms.nexoneu.com/NXEU.aspx?PART=/Main

South America - http://levelupgames.uol.com.br/combat-arms/

This means that your account had been banned due to an infringement of the Terms of Use.

If you would like to appeal this decision, you may contact Customer Support through the ticketing system to request the ban be lifted.

The installation files are corrupted. There are several reasons why this may happen.

Your system might be unstable or an application might be interfering with the installation process. Reboot your computer and try installing the game again.

Your Temporary Internet Files may need to be cleared.

• For Internet Explorer users: Click on “Tools”, select “Internet Options” and click on “Temporary Internet Files” (or “Delete…”) from the “General” tab. Select “Delete Files”. This may take several minutes. Once it’s done, download Combat Arms again.
• For Firefox users: Click on “Tools”, select “Clear Private Data” and then click on “Clear Private Data Now”. Once it’s done, download Combat Arms again.

Your download manager could be corrupting the downloaded files. If you have a software that you use to manage or accelerate your downloads, we suggest that you turn it off and download Combat Arms without it.