User Abuse Policy

The violations and the respective actions taken against them are detailed below in our User Abuse Policy. The User Abuse Policy is just a guideline used by our Game Masters (GMs), and stricter penalties may be given as deemed necessary by a GM.

When a player has received disciplinary action, they may file one Customer Support ticket appealing this action. At this point, a final judgment is made by an Arbiter and will not be reversed. An Arbiter is a specially trained GM who reviews and will verify the evidence against the account.

Please note that we reserve the right to change this User Abuse Policy at any time without notice. Additionally, please note that the duration of the disciplinary action is based on the severity of the violation.

If you suspect your account has been banned and you would like to appeal the disciplinary action, please file a ticket through our Support page.

Policy Violation Examples**

Participating in the following activities will result in disciplinary action. At GM discrection, such discipline may go up to and include a Permanent Ban from our games.

Offense	Examples
Advertising	Advertising hacks and hacking websites
Advertising	Promoting other websites or products
Botting	Using a macro, third-party program, or physical method to play the game in a repetitive manner
Scamming	Impersonating another player or Nexon employee
Using Hacking Tools	Using a third-party program or using illegal means to play the game in a manner that is not intended by the creators
Using Hacking Tools	Sharing, buying, and selling of hacking programs or methods
Misconduct	Behavior and/or language inappropriate for given game
	Item, in-game currency, account trade, or other game-related exchanges with real cash
	Account trade with in-game currency
Griefing	Playing game outside of creator's intended purpose with direct intent to harass other players
Bad Name	Names that are sexual, racist, or otherwise against the Terms of Use***
Employee Harassment	Spreading slander or rumors against GM or Nexon
Employee Harassment	Insult/abuse of a GM or Nexon employee
Account Sharing	Giving out password or personal information

** Definitions include, but are not limited to, these examples.
*** GMs also reserve the right to change your name.